PRIVACY POLICY
Last updated: 28 August 2026
1. Who we are
This Privacy Policy explains how Red Hot Reaper Ltd collects, uses, stores and protects personal information when you visit our website, contact us or purchase our products.
Red Hot Reaper Ltd
234 Askern Road
Toll Bar
Doncaster
DN5 0QN
United Kingdom
Website: www.redhotreaper.co.uk
Email: office@redhotreaper.co.uk
For the purposes of UK data protection law, Red Hot Reaper Ltd is the data controller for the personal information described in this policy.
2. Personal information we collect
We may collect personal information that you provide directly to us when you place an order, create an account, contact us, submit an enquiry or otherwise interact with our website.
This may include your name, billing address, delivery address, email address, telephone number, account information, order history, products purchased, correspondence with us and your marketing preferences.
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited and information collected through cookies or similar technologies.
We do not intentionally collect special category personal data such as information about health, ethnicity, religion, political opinions, sexual orientation or biometric information through our normal website and retail activities.
3. How we use your information
We use personal information where necessary to process and deliver orders, take and administer payments, provide customer support, respond to enquiries, manage customer accounts, process refunds and returns, prevent fraud, maintain the security and operation of our website, comply with accounting and tax requirements and improve our products and services.
Where you have chosen to receive marketing communications, we may also use your contact details to send information about Red Hot Reaper products, promotions or news. You can unsubscribe from marketing communications at any time.
4. Our lawful bases for processing
We process personal information only where we have a lawful basis to do so.
When you place an order, we normally process your information because it is necessary to perform our contract with you or to take steps requested by you before entering into that contract.
We process certain transaction, accounting and tax information because we have legal obligations to retain and use those records.
We may process information where necessary for our legitimate interests, including operating and securing our website, preventing fraud, handling customer enquiries, improving our services and protecting our legal rights, provided those interests are not overridden by your rights and interests.
Where processing relies on consent, including certain non-essential cookies or marketing activities, you may withdraw that consent at any time.
5. Orders and delivery
When you place an order, we use the information you provide to process the purchase, arrange payment, prepare the order, deliver it to you and provide information relating to your order.
We may provide the information necessary for delivery, such as your name, delivery address, telephone number, email address and shipment details, to postal operators, couriers and fulfilment providers involved in delivering your order.
Those organisations may process your information in accordance with their own privacy policies where they act as independent data controllers.
6. Payments
Payments made through our website are processed using third-party payment providers.
Depending on the payment method selected at checkout, this may include PayPal, Apple Pay, Google Pay or other payment services made available through our checkout.
These payment providers may receive information necessary to authorise and process your payment, prevent fraud and comply with their own legal obligations.
Red Hot Reaper Ltd does not intentionally store complete payment card numbers or card security codes on its own website systems.
7. Who we share personal information with
We do not sell your personal information.
Where necessary for operating our business, we may share limited personal information with service providers including payment processors, banks, postal and courier companies, website hosting and infrastructure providers, email and communication providers, IT and security providers, analytics providers, accountants, professional advisers, insurers and government or regulatory authorities where required by law.
We only provide information that is reasonably necessary for the relevant service or purpose.
8. Cookies and website technologies
Our website uses cookies and similar technologies to operate essential functions such as shopping baskets, checkout, account sessions, security and remembering user preferences.
We may also use optional analytics, performance or marketing technologies where permitted by law and, where required, after obtaining your consent.
You can manage non-essential cookie preferences using the cookie controls provided on our website.
More information is available in our separate Cookie Policy.
9. Marketing
We may send marketing communications where you have consented to receive them or where another lawful basis permits us to do so.
You can unsubscribe at any time using the unsubscribe facility provided in the communication or by contacting:
We will not sell your contact information to third parties for their own marketing purposes.
10. International transfers
Some companies that provide technology, payment, hosting, analytics or communication services to us may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal transfer mechanism or safeguard is used where required under UK data protection law.
11. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with legal, accounting, tax, fraud-prevention and regulatory requirements.
Information connected with orders, invoices and financial transactions may normally be retained for at least six years where required for accounting or tax purposes.
Other information, such as customer enquiries or account information, is retained only for as long as there is a legitimate business or legal reason for keeping it.
HMRC requires companies to retain relevant tax and accounting records for six years from the end of the accounting period to which they relate, subject to certain exceptions.
12. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no internet-based system can be guaranteed to be completely secure.
13. Your rights
Depending on the circumstances and the lawful basis used for processing, UK data protection law may give you rights to access personal information we hold about you, correct inaccurate information, request deletion or restriction of information, object to certain processing, receive certain information in a portable format and withdraw consent where consent is the basis for processing.
The right to object to the use of personal information for direct marketing applies regardless of the lawful basis used.
To exercise your rights, contact:
We may need to verify your identity before responding to a request.
14. Children
Our products and services are not intended to be purchased or used independently by children where age restrictions or product safety warnings apply.
We do not knowingly use our website to intentionally collect personal information from children for marketing purposes.
15. Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the UK Information Commissioner’s Office.
Information Commissioner’s Office
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal requirements.
The latest version will always be published on this page and the date at the top of the policy will indicate when it was last updated.